Return Policy

Medical Supply Return Policy

General Return Policy
Any product purchased in store is returnable within 30 days of purchase, with receipt, and original packaging.

Early Rental Return
If you have rented a product from Northshore Home Medical Supply and are no longer in need, you may return the rental or have it picked up at any time.  We DO NOT prorate for early returns, therefore, you will be charged for the entire rental period.  The following items are NOT PRORATED:

  • Lift Chairs
  • Hospital Bed Rentals
  • knee scooters
  • power scooters
  • wheelchairs
  • transport chairs

The delivery fee (if any) is NOT refundable nor prorated.  Also, additional fees may apply for early returns resulting in non scheduled pickups.

Lift Chairs Returns

Showroom chair restocking fee: If you wish to return a lift chair that was purchased in-store and delivered to your home, there will be a $100.00 restocking fee. (If you were charged a $50.00 delivery fee, the restocking fee will be reduced to $50.00)

Special order restocking fee: Chairs that have to be special ordered from the manufacturer require a 50% deposit on the entire price of the chair. This deposit is due before the order is placed. If you wish to return a special order chair, There will be a 35% restocking fee on the entire amount of the chair.

Power Scooters/Power Wheelchairs:
The purchase of a power scooter or power wheelchair which has been delivered to the home of the customer by Northshore Home Medical Supply then returned, will receive a full refund minus any delivery fees.

If the power scooter or power wheelchair, is used outside the building of Northshore Home Medical Supply, this purchase is subject to a 35% restocking fee.

If any Power Product which is purchased and delivered then returned and looks used (i.e. scuffed wheels, scratches, dents, etc) this product will not be accepted as new and will be subject to all return and/or restocking fees.


Compression Garments Returns
All Compression Stockings purchased in-store are fully refundable if returned within 30 days so long as they are in the original packaging and the stockings are UNWORN.

Compression Stockings that have been drop shipped to your home have to be returned to the manufacturer directly. WE DO NOT ACCEPT RETURNS OF DROP SHIPPED STOCKINGS IN STORE

*Special Order Items
Items that are not normally stocked in the store and have to be ordered for your specific needs are considered special order items. These items may have a restocking fee (at a minimum of 35%) or be non-returnable. Ask the front store manager if you are unsure whether your purchase qualifies as special order.

Items that are drop shipped to your home must be returned directly to the manufacturer. If you are unsure who the manufacturer may be, give us a call and we can help you with the process.

**Large items
Deliveries requiring 2 people may have additional delivery fees.


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